Return & Refund Policy

Effective Date: 2022-09-16

At FEZBA MARKET, customer satisfaction is our priority. We carefully inspect every item before shipment and accurately describe each product with detailed photos and descriptions. Because we specialize in genuine vintage and antique jewelry, every piece is unique and may show natural signs of age that are part of its character.

Please read our Return & Refund Policy carefully before making a purchase.

Return Eligibility

We accept returns within 14 days of the date your order is delivered.

To qualify for a return, your item must:

• Be returned within 14 days after delivery.
• Be in the same condition in which it was received.
• Include all original packaging (when applicable).
• Include proof of purchase or your order number.

Items returned without prior contact may experience delays in processing.

Non-Returnable Items

Returns will not be accepted for:

• Items that have been worn, damaged, altered, resized, or repaired after delivery.
• Items returned without proof of purchase.
• Returns requested after the 14-day return period.
• Minor imperfections, patina, or signs of age that are clearly shown in the listing or are consistent with genuine vintage and antique jewelry.

Damaged, Incorrect, or Defective Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number.
• Clear photographs of the item.
• Photos of the shipping package and label.

After reviewing your request, we will offer an appropriate solution, including a replacement (if available), partial refund, or full refund.

Refund Process

Once your returned item is received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method within 3–7 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is the result of our error.

Return Shipping Costs

Customers are responsible for all return shipping costs unless:

• The wrong item was shipped.
• The item arrived damaged.
• The item was defective upon arrival.

We recommend using a tracked and insured shipping service, as FEZBA MARKET cannot be responsible for returned packages lost or damaged during transit.

Order Cancellation

Orders may be cancelled before they have been shipped.

Once an order has been dispatched, it can no longer be cancelled and must follow the return procedure described above.

If we are unable to fulfill your order due to inventory availability or unforeseen circumstances, you will receive a full refund.

Vintage Jewelry Notice

FEZBA MARKET specializes in authentic vintage and antique jewelry.

Because these pieces are pre-owned and often decades old, they may display natural signs of age, light wear, or manufacturing characteristics typical of their era. These features are considered part of the item's authenticity and are not regarded as defects.

We encourage customers to carefully review all product descriptions and photographs before placing an order.

Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us:

Email: support@fezbamarket.com

We will be happy to assist you as quickly as possible.